Data Deletion Instructions

Request deletion of your data

If you called, chatted with, messaged or commented to a business that uses InfinityRelay — or filled in one of its lead ad forms — you can ask us to delete the data about you.

Email support@infinityrelay.com with the subject "Data deletion request" and include whichever of these you used to contact the business:

• Your phone number
• Your email address
• Your Facebook, Instagram or WhatsApp account name (and, if you know it, the business or brand you contacted)

Email a deletion request

We only use the details you send to find and delete your data, and to reply to you.

What happens next

1. Confirmation. We confirm we received your request within [X] days. We may ask you to verify that the data is yours, so we don't delete someone else's.
2. Deletion. Within [Y] days of confirmation, we delete the messages, call recordings, transcripts, summaries, chat history, comments stored in InfinityRelay, lead ad form answers and lead records related to you.
3. Do-not-contact. If you ask, we keep only your phone number or email on the relevant do-not-call list so you aren't contacted again. This is the one exception you can choose.
4. Done. We email you when deletion is complete.

What we may need to keep: data the law requires us to keep (for example for legal claims, tax or fraud prevention), kept only as long as required and not used for anything else. Deleted data is removed from backups as they rotate within 30 days.

Note: Deleting data from InfinityRelay does not delete it from Facebook, Instagram, Messenger or WhatsApp themselves. To delete messages or comments on those services, use their own settings.

If you used Facebook Login or connected an app

InfinityRelay does not offer Facebook Login to the public. If a business removes InfinityRelay from its Facebook account, we stop receiving new data from that account and delete the data received from it as described below. You can also use the email above at any time.

For businesses: disconnect Facebook, Instagram or WhatsApp

In InfinityRelay

1. Sign in to InfinityRelay as a Super Admin or Brand Admin.
2. Go to Channels → Social accounts.
3. Choose the Facebook Page, Instagram account or WhatsApp number and select Disconnect.

We stop receiving data from that account straight away and remove the stored access token.

In Facebook

1. Open Facebook and go to Settings & privacy → Settings.
2. Open Business integrations.
3. Find InfinityRelay, select Remove, and confirm.

Meta may change where these settings are. For WhatsApp Business accounts you can also remove access in Meta Business Suite / Business Manager under your account's connected apps.

Deleting a business's data

To delete everything received from a connected account — messages, comments, lead ad form answers and campaign data — email support@infinityrelay.com from an account admin's address with the subject "Business data deletion request" and the brand and account names. We will confirm and complete deletion on the same timeline as above.

Questions

Email support@infinityrelay.com or write to Reppluse LLC, 425 Rambler Rd, Bel Air, MD 21015. See our Privacy Policy for more about your rights.